TOC Applications Practitioner Program – TOCAPP

A comprehensive 7 module TOC program to transfer and enhance knowledge and expertise for implementing Theory of Constraints

TOCAPP-1, September 2013 – March 2014, Europe 

 

TOCAPP – the TOC Applications Practitioner Program – is aimed at systemyzing, enhancing and transferring TOC knowledge and implementation expertise to the program participants. TOCAPP is a comprehensive 7 module program comprising 20 full teaching days organized in five sessions of four days each. The program concludes with a one-day written certification exam.

Successful completion of the full TOCAPP (7 modules) and passing a written certification exam leads to obtaining TOC Applications Practitioner Program Certificate (TOCAPP Certificate) from TOC Strategic Solutions.

Those who are interested in only one or some modules of the program can attend the module(s) of their interest provided they do not require another module(s) of the program as a prerequisite. Participation in one or several modules leads to obtaining Certificate of Participation in the relevant module.

The objective of each module is to transfer sufficient TOC knowledge and mechanics in the relevant application area, as well as to share implementation expertise to enable participants to lead practical applications of the TOC solutions for Operations, Distribution, Project Management, Sales and Marketing, People and Change Management, Strategy and Tactics. TOCAPP participants receive detailed material describing solutions and offering guidance for their implementation. Each module is conducted in an interactive way and provides for intensive involvement of the participants with the purpose of allowing them to look into the specific implementation issues. Modules include working with simulators, solving practical exercises, doing computations, and exercising managerial decision making based on real-life cases.          

 TOCAPP-1, September 2013 – March 2014, Tallinn, Estonia

The program is conducted in English by Oded Cohen and Jelena Fedurko

The content outline of the modules is given below the schedule                                        

9-12 Sept 2013, Taliinn                         

4 days 

  Production the TOC Way (MTO, MTA, PTA)

9-10 December 2013, Tallinn

2 days

 Throughput Accounting and Local Operational Indicators for Managerial Decisions

 

11-12 December 2013, Tallinn

2 days

 TOC Replenishment Solution for Distribution

10-13 Feb 2014, Vilnius

4 days

 TOC Thinking Processes

18-21 March 2014
Tallinn
4 days
 Before the implementation – conducting Current Reality Study (CRS) of the environment and working with Strategy and Tactics Trees 
Spring 2014

 CCPM – Project Management the TOC Way
Spring 2014
2 days
 Marketing and Sales Management the TOC Way 

Spring 2014

Tallinn

1 day

 Written Program certification exam


TOCAPP-1 OUTLINE

 9-12 SEPTEMBER 2013 Production the TOC Way (MTO, MTA, PTA, MTIA)

 4 days, Tallinn, Estonia

  •  Profound understanding of TOC concepts and techniques for production management and implications of their application for different production flows and environments. Work with simulators.
  •  Concept and detailed solution for MTO (Make to Order) – 8 Injections, their essence and mechanics.
  •  Critical issues of measurements for MTO. Typical challenges in implementation.
  •  Practical issues of bridging between the current way of companies’ production planning and control and the MTO solution.  
  •  Concept and detailed solution for MTA (Make to Availability) – 8 Injections, their essence and mechanics.
  •  Critical issues of measurements for MTA.

·          Practical issues of bridging between the current way of companies’ production planning and control and the MTA solution. Important lessons learnt from different types of companies producing to stock. Handling mixed environment of MTO and MTA. 

  •  Material management in a production flow – Injections for solutions PTA (Purchase to Availability) and MTIA (Make to Internal Availability)

 9-10 DECEMBER 2013 Throughput Accounting and Local Operational Indicators for Managerial Decisions

 2 days, Tallinn, Estonia

  •  Practical issues of applying TOC Operational Measurements – Throughput (T), Investment (I), Operating Expense (OE) for decision making.
  •  Challenges of determining the point of Throughput registering.
  •  The link between logistical buffers and money buffers.
  •  Exercising typical scenarios.
  •  Developing Local Operational Indicators for the TOC logistical applications as practical issues in implementations 

 11-12 DECEMBER 2013 TOC Replenishment Solution for Distribution

 2 days, Tallinn, Estonia

 10-13 FEBRUARY 2014TOC Thinking Processes

 4 days, Vilnius, Lithuania 

  •  The TOC logical tools for the process from identifying a problem to finding a solution.
  •  Different types of Clouds, their triggers and sequence of building.
  •  The process and mechanics of raising assumptions.
  •  Typical mistakes in surfacing assumptions.
  •  4+2 Rules for developing and checking the validity of assumptions.
  •  Tips for the process of challenging assumptions and developing injections.
  •  Typical mistakes in working with UDEs and UDE Clouds.
  •  Rules for developing proper UDEs and UDE Clouds.
  •  Consolidating UDE Clouds – rules for the consolidation process.
  •  Assumptions as the leading element of NBRs and Positive Branches
  •  Current Reality Tree – CRT
  •  Future Reality Tree – FRT
  •  Working with obstacles – achieving Ambitious Target
  •  Overview of Prerequisites Tree and Transition Tree

18-21 MARCH 2014Before the Implementation – Conducting Current Reality Study of the environment and working with Strategy and Tactics Trees 

4 days, Tallinn, Estonia

  • Objectives of Current Reality Study (CRS).
  •  What to include in CRS Questionnaire, how to interpret the data and to recognize the type of the logistical solution for the company.
  •  Different types of S&T Trees and their objectives.
  •  Transition S&T – when to use, objective, structure, and practical hints of how to fill in the structure.
  •  Content S&T – when to use, objective, structure, and practical hints of how to fill in the structure.
  • . Organizational S&T– when to use, objective, structure, and practical hints of how to fill in the structure.
  •  Using S&T Tree pattern to communicate the need for new procedures in a TOC implementation.
 SPRING 2014

 CCPM – Project Management the TOC Way

 2 days, Europe  

  •  Concept and mechanics of Critical Chain Project Management (CCPM). In which way CCPM is different from conventional PM.
  •  PM for Value creation.
  •  9 injections for CCPM – essence and mechanics. Working with simulations.
  •  Practical issues of CCPM implementations – challenges of achieving company’s management decision aligned with CCPM.
  •  Issues of project budget and money buffers.

 Marketing and Sales Management the TOC Way

 2 days, Europe  

  •  Role of Marketing and Sales as seen by TOC.
  •  TOC way of market segmentation – building clients profiles and determining the segment’s core problem (working with clients UDEs and UDE Clouds).
  •  Concepts of the Value Offer (“Mafia Offer”) and Solution for Sales.
  •  Major TOC templates for Value Offers.
  •  Using the combination of Time Buffers and Leads Buffers for managing conversion and sales processes.
  •  Challenges for sales people when moving from processing orders to active sales.
  •  Local Operational Indicators (LOI) for the sales process. The need to change measurements for the sales force after the implementation of MTA/DTA. 
 ON COMPLETION OF THE WHOLE PROGRAM – TOC APPLICATIONS PRACTITIONER PROGRAM FINAL EXAM – in writing


THE WAY OF WORKING WITHIN TOCPAA – aiming at obtaining the TOC Applications Practitioner Program Certificate (TOCAPP Certificate):

  • Class sessions 10:00-18:00 and after class individual work
  • Written check-ups
  • Self-learning and homework during the breaks between the modules
  • Feedback on practical implementation of the obtained knowledge during the breaks between the modules
TOCAPP applicants are requested to send jelenafedurko.gs@gmail.com and oded.cohen.gs@gmail.com the filled in check list (attached as a separate document) and a brief write up on their previous TOC experience, if they have it. 


Customized TOC Strategic Sessions

TOC Strategic Sessions is the format of providing companies with the customized TOC knowledge transfer sessions within the framework of TOC logistical solutions and Thinking Processes, for developing specific solutions aimed at achieving goals and growth of the company.

Strategic Sessions are conducted on request.

For more information please contact jelenafedurko.gs@gmail.com

Venue: the area of Como Lake, Italy.
For more information please contact Jelena Fedurko at
jelenafedurko.gs@gmail.com